Do you enjoy creating welcoming spaces, supporting people, and contributing to something that genuinely enriches community life?
Are you an organised, people-focused communicator with a strong interest in music education and community impact?

The Central Coast Conservatorium of Music (CCCoM) is a leader in music education and performance, supporting students from their first musical experiences through to professional practice. Our vision is to inspire artistry on the Central Coast and contribute meaningfully to the region’s culture, lifestyle and economic development.

We are seeking an Arts Administrator / Customer Service Officer to join our Customer Service and Administration team. In this collaborative, front-facing role, you will support our students, families, teachers and supporters while contributing to the smooth operation of the Conservatorium.

About the Role

This is a people-facing, purpose-led role at the heart of our music education community. You’ll support our on-campus and schools-based programs, working closely with the Administration, Teaching and Management teams to deliver a warm, professional and responsive experience for students, families and partners.

Balancing customer service, administration and hospitality, you’ll be a key first point of contact responding to enquiries, guiding families toward the right programs, and supporting enrolments and retention in a way that reflects our values. You’ll help programs run smoothly while ensuring everyone feels welcomed, informed and supported from first enquiry through to ongoing participation.

This role suits someone who enjoys connecting with people, believes in the power of arts education, and is confident having enrolment, growth and invoice conversations including respectful follow up of overdue accounts and payment reminders in a thoughtful way, always maintaining professionalism and empathy.

Employment Details

• Type: Casual (initially), approx. 25 hours per week
• Review: Initial casual engagement, with a review after 3 months to assess role fit and future arrangements.
• Hours: Monday-Friday, 1:30pm–6:30pm (flexibility by agreement).  Potential for occasional Saturday or extra events work by agreement.
• Location: Gosford
• Reports to: Chief Operations Officer, Artistic Director & CEO

What You’ll Do 

Front of House & Customer Experience

• Act as a welcoming first point of contact for students, families and visitors
• Take responsibility for daily Front of House presentation, ensuring teaching rooms and shared spaces are tidy, prepared and welcoming
• Prepare rooms for lessons, including tidying, resetting, heating or air conditioning as required
• Monitor shared amenities and liaise with management to address facilities issues promptly
• Help create a calm, professional and welcoming environment for all

Student and Family Support

• Manage student enrolments from enquiry through to timetabling and invoicing
• Maintain accurate student records, including attendance and financial information
• Support invoicing, payment plans and ethical, respectful payment reminders
• Respond to enquiries with warmth, clarity and professionalism
• Refer complaints in line with Conservatorium procedures

Teacher and Program Support

•   Assist teachers to deliver high-quality outcomes for their students
•   Prepare and check class rolls to ensure accurate enrolment and invoicing
•   Order sheet music and maintain accurate inventory, with an understanding of copyright requirements

Administration, Systems and Events

•   Assist with room scheduling, payment reconciliation and banking
•   Support communications via phone, email and the Conservatorium’s database systems
•   Maintain accurate data, ensure data integrity, and prepare weekly reports for the Finance and Operations teams
•   Assist with Front of House duties at performances and events, including ticketing and reconciliation, as required outside standard hours
•   Participate in Administration team meetings and support a positive team culture
•   Maintain confidentiality and comply with WHS requirements

Who Would Suit This Role

This role is ideal for someone who is deeply people-centred, purpose-driven and energised by growth and change. You are adaptable, thoughtful and organised, and you enjoy contributing to a vibrant, evolving fast paced arts environment where no two days are the same. You bring curiosity, flexibility and heart to a front-facing role that supports both people and programs, where priorities can shift and learning is ongoing.

 You are someone who:

•   Values music education and its impact on children, families and community life
•   Enjoys working with people and communicating with warmth and clarity
•   Is highly organised, calm under pressure, and comfortable learning new systems and processes
•   Brings calm, structure and agile thinking to a fast-paced environment
•   Approaches challenges with curiosity, flexibility and solution-focused thinking
•   Thrives in collaboration, welcomes feedback, and actively contributes to a positive, values-aligned team culture

Essential Criteria

•   Excellent written and verbal communication skills
•   Strong attention to detail and administration capability
•   Minimum five year’s experience in a customer service and administration role
•   Excellent time management and organisational skills in a busy environment
•   Confidence using multiple computer platforms, including Microsoft Office and Google Workspace
•   Proficiency in using Customer Relationship Management (CRM) or database systems (e.g. Music Monitor), including data management and reporting
•   High level of professionalism, reliability and accountability
•   Ability to work effectively as part of a team
•   A commitment to positive team culture
•   Flexible, adaptable and solution-focused approach
•   Working With Children Check and First Aid Certificate (or willingness to obtain)

Desirable

•   Experience in the arts, education or music sector

Why Join Us?

•   Be part of a respected, values-driven arts organisation
•   Contribute to meaningful music education and community impact
•   Friendly, supportive team
•   Staff discount on Conservatorium music lessons
•   Flexible working arrangements by agreement

If you are energised by meaningful work, enjoy supporting people, and want to play a vital role in the cultural life of the Central Coast, we would love to hear from you.

Apply now and help shape the everyday experience of music education at the Central Coast Conservatorium of Music.

Upload your CV and cover letter

Job Type: Casual (initially) with pathway to permanent part-time. 

Pay: From $32 per hour
Hours: Approx 25 per week
Location: Gosford NSW
Applications close: 21 February 2026