Fill out our enquiry form and our admin team will then contact you to match you with a suitable teacher and lesson time. Once a teacher & time has been allocated, admin will invite you to fill out our enrolment form, once this form has been completed, you will receive an enrolment confirmation email with enrolment details.
*please note enrolments are not confirmed until the enrolment form has been completed.

Fill out our enquiry form and our admin team will review your enquiry. Depending on the chosen class/ ensemble, admin will likely offer you a free trial. After the trial, admin will invite you to fill out the enrolment form. Upon completion of the enrolment form, you will receive an enrolment confirmation email.

Please note the enrolment process for our premier ensembles & choir program differs from this process due to an audition requirement. Please see the question below.

An audition is required for a student to enrol into our Premier Ensembles & Choir Program (excluding Mini Voices Choir).
Go to our Premier Ensembles or Choir program Page, where you will find the audition/ enquiry form. Fill this out, and one or our ensemble coordinators will contact you to arrange an audition/ offer a trial.

Yes! Free trials are available for all classes and ensembles (excluding individual lessons).
However, trials must be arranged through admin – students cannot attend a class or ensemble unannounced.

Some programs automatically offer free trials to all interested students, including:
– Children’s Music Program
– Keyboard Club
– Mini Voices Choir.

For all other ensembles and classes, free trials are available but students must be first deemed suitable for the chosen program by admin or a teacher. Fill out our enquiry form to request a free trial.

You will receive the location and address of your class, ensemble or lesson in your enrolment confirmation email.
If the lesson if one our campus (45 Mann Street, Gosford), we recommend visiting the admin office before the start of the lesson, and they will show you where to go.
If the lesson is at the Gosford Presbyterian Church, simply arrive and either your teacher or ensemble coordinator will show you where to go.

We do not hire instruments anymore. Please email admin, and they can provide you with recommended sites or companies for instrument hire.

Yes, you can request a preferred teacher and timeslot, but we cannot guarantee availability. As the year progresses, teacher schedules fill up, making it harder to accomodate specific requests. However, we always do our best to match students with their preferred teacher and time.

Invoices are issued at the beginning of each term (or directly after enrolment has been confirmed if enroling mid-term) and sent via email.
Payments can be made:
– online through the payment link int he invoice email
– by calling admin to pay over the phone – by visiting the admin office to pay in person.
Payment plans are available, but an additional fee may apply.

Yes!

Simply not attending classes/ lessons does NOT automatically cancel your enrolment.
You must inform admin in writing by either
– Emailing our admin team directly OR
– Filling out the discontinuation form

While we encourage you to inform your teacher, it is not their responsibility to notify admin of your discontinuation.

No, once you have completed the enrolment form, your enrolment automatically continues into the following terms/ years unless you notify admin of any changes.
Please notify admin if:

• you are changing your enrolment (discontinuing or enrolling into something new).
• your personal details have changed (e.g. address, phone number, email).

For individual lessons: a 2-week notice period if required if discontinuing mid-term.
For ensembles: fees are charged per term, so no refund are issued for mid-term discontinuations. However, if you discontinue within the first two weeks of term (or before the invoice due date), your invoice will be voided.

At the end of a term or during school holidays: No notice period is required, but you must notify admin in writing by filling out the Discontinuation form or emailing admin directly.
Mid-term discontinuation: A 2-week notice period if required, as your teacher has reserved your lesson time for the entire term.

At the end of a term or during school holidays: no notice period is required, but you must notify admin to ensure your enrolment is discontinued.

Mid-term discontinuation: Ensemble fees are charged for the full term, meaning that if you discontinue mid-term, your fees will not be refunded. However, if you withdraw within the first two weeks of term (or before the invoice due date), your invoice will be voided and your enrolment will be discontinued.

Will will first try our best to find a suitable subtitute teacher. If no replacement teacher is available, the class will be cancelled for that week.
We guarantee a minimum of 8 lessons per 10 week term.
If the teacher provides less than 8 lessons, makeup lessons will be arranged, or a small credit for the missed lesson will be issued. Please note, it is rare that les than 8 lessons will be provided in a term.

If you miss a rehearsal, nothing will happen in terms of compensation.
There will be no refund or credit for a missed class or rehearsal.

Enrolment fees are charged once per year per family.
The $50 enrolment fee will automatically be added to your term 1 invoice.

Students enroling after the conclusion of Term 1 will be charged a pro-rata enrolment fee.

All enrolments automatically roll over into new terms and years unless we are notified otherwise. If you have not contacted admin directly in writing to discontinue, you will be invoiced for the upcoming term.

While we encourage you to inform your teacher of your discontinuation, it is not their responsibility to notify admin. All discontinuations must be submitted to our admin team in writing – either by emailing admin directly or filling our the discontinuation form. If you have not formally notified admin, your enrolment remains active, and invoices will still be issued.

If the teacher is away they will try to make up the lesson at a leater time. If the lesson cannot be made-up, you will recieve a credit for that lessons. This can either be applied to the next term’s inovoice or refunded to you.

Yes, the teacher has reserved that time specifically for you, and payment is required regardless of your attendance. It is up to the teacher’s discretion whether they will offer a makeup lesson, but they are not obligated to. No credits or refund will be given for missed lessons.

Yes, payment is still required even if your child is unwell. This is because the teacher has set aside that time specifically for your child, and we are still obligated to pay them for their time whether the lesson goes ahead or not. While many teachers do their best to offer a makeup lesson where possible, this is entirely at their discretion and not guaranteed. Just like with other types of classes or appointments, the scheduled time remains allocated even if you’re unable to attend.

Teachers with students scheduled for lessons on public holidays will notify admin about whether they can make up the lesson.
If the teacher does not believe they can make it up, the student will not be invoiced for that lesson.
However, if you have been invoiced for the lesson, it is because the teacher has confirmed they can make it up. If the lesson has not been made up by the end of the term, the student will either receive a refund or credit for the lesson.

Yes, we do! Just email the voucher (preferably with the QR code in a screenshot) to admin, and they will apply it to your invoice.

Service NSW may take up to 6 weeks to send us the voucher payment. Until we receive it, the invoice will show the voucher amount as outstanding.
Don’t worry, we are aware of this, and you can ignore any reminders (unless the outstanding balance if more than the Creative Kids voucher amount).

If your invoice remainds unpaid, you will continue to recieve reminder notifications via email & text until the end of the term. If the next term begins and the invoice is still unpaid your enrolment will be discontinued and matters regarding the outstanding balance will be escalated.